Support
This support page contains solutions to the most common problems reported via our support page.
1. I have just updated my App and it crashes! 2. Refunds and Payment problems! 3. My In App purchase has not been recognized by the game! 4. My App does not run smoothly!
If for any reason you are experiencing a problem that is not covered here then please contact us via our contact page on this website.
I have just updated my App and it crashes!
If you have updated your App and it keeps crashing when trying to launch it, you may need to restart your device.
Step 1: Tap the 'Settings' icon from the Home Screen.
Step 2: Tap on the 'General' category.
Step 3: Scroll down and tap on 'Shut Down'.
Step 4: Swipe the power icon to shut down your device.
Step 5: Turn your device on and wait for it to start up
Step 6: Run the App.
Refunds and Payment Problems!
If you want a refund or think that you have been wrongly charged then you will need to speak to Apple Inc.
We do not have any control or access to your financial information or any transactions that you make, this is all managed by Apple Inc.
You can log into your Apple account by using your Apple ID and Password where you will then be able to contact Apple Inc.
For further information please visit Apple's support page.
My In App purchase has not been recognized by the game!
This problem seems to be caused by not receiving final notification that the purchase has been completed possibly due to a drop in internet connectivity while finalizing the purchase.
Pro Pool is shown here for reference but these steps apply to all iWare Designs apps.
Step 1: Run the App.
Step 2: Tap on the 'Shop' icon.
Step 3: Tap on 'Restore Purchases'.
Step 4: Tap on 'Yes'.
Note: During the 'Restore In App purchases' procedure you may be asked to enter your Apple Id password. This WILL NOT charge you again.
My App does not run smoothly!
This is probably due to having too many Apps running in the background.
Step 1: Swipe up from the bottom of the screen to show all Apps that are running.
Step 2: Swipe left and right through the Apps.
Step 3: Swipe up to close an App. Repeat this procedure and close as many Apps as possible.
Step 4: Tap in an empty space to return to the Home Screen.
If the App still has performance issues after closing down all unwanted Apps then restart your device.